Free Shipping for all orders over £400 (exc. VAT within the UK Mainland)
International Orders
The shipping cost for your order will be based on the total order weight. Simply register for an account, then log in and add your items to your shopping cart and then proceed to checkout.
For all International orders not listed below, please contacts us for a shipping quote info@ivorypose.com
|
Delivery Destination |
Cost (Upto 25kg) |
Transit Time (Depending Upon Stock Availability) |
|
UK Mainland (DPD) |
£10.00 |
1-2 Days |
|
Belgium, France, Germany, Luxembourg, Netherlands |
Calculated at Checkout |
2-3 Days |
|
Republic Of Ireland, Northern Ireland (BT Postcode), Jersey |
Calculated at Checkout |
2-4 Days |
|
Austria, Denmark, Switzerland |
Calculated at Checkout |
2-3 Days |
|
Czech Republic, Italy, Slovakia, Spain |
Calculated at Checkout |
3-4 Days |
|
Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden |
Calculated at Checkout |
3-5 Days |
|
Bulgaria, Greece, Latvia, Lithuania, Norway, Romania, Serbia |
Calculated at Checkout |
4-6 Days |
Shipping To USA
Shipping Cost to the USA starts from £40
Our website will calculate your delivery cost based on the total order weight. Simply log in and add your items to your basket and then proceed to checkout.
Once you have placed your order we will email you a confirmation and then send you another email when your order has been shipped. FedEx will also send you an email with your tracking number.
For orders placed before 12pm Monday-Friday will be dispatched the same day. Delivery is usually 2-3 Working Days
Please note invoices do not include local import duties & taxes.
If these charges are not paid upon delivery then the order will automatically returned to us. We reserve the right to apply a dispatch & returns shipping charge & restocking fee of up to 25% of the goods value against the purchase amount.
UK Mainland Delivery
We aim to deliver the next working day on all orders placed before 1 pm on Monday-Thursday. Orders placed on Friday will be delivered on Tuesday.
Ivory Pose aims to dispatch all orders within 24 hours. Occasionally you may order something which is not immediately available. On these occasions you will receive confirmation of your order and we will contact you to advise if anything is not in stock, with an expected delivery date. Deliveries made within mainland UK are sent via DPD. For security reasons a signature will be required upon delivery.
Non UK Mainland Delivery
Our website will calculate your delivery cost based on the total order weight. Simply log in and add your items to your basket and then proceed to checkout.
Once you have placed your order we will email you a confirmation and then send you another email when your order has been shipped. FedEx will also send you an email with your tracking number.
International orders are generally delivered within 5 to 10 days when all goods are in stock, but may be subject to unforeseeable delays in customs. Please note that you will be responsible for any import duties in your own country. We do, however, exclude UK taxes from all non UK and EU purchases. You are also responsible for ensuring your purchases adhere to any import laws within your own country.
Please note invoices do not include local import duties & taxes. If these charges are not paid upon delivery then the order will automatically returned to us. We reserve the right to apply a dispatch & returns shipping charge & restocking fee of up to 25% of the goods value against the purchase amount
VAT
20% Vat is only charged to UK customers and EU customers who do not have a valid VAT number. Customers from outside of the EU will not be charged VAT, but may have to pay local import charges when receiving the goods. EU customers with a valid VAT number will not be charged VAT, please supply us with this when you place your order.
Returns
Items can be returned to us within 14 days of purchase as long as they are unworn, unwashed, unused and are returned with original tags. Please note, due to hygiene reasons, we cannot accept returns for earrings or underwear, and we do not accept returns on sale items.
Please fill out the Returns Form included with your order. Then send the items back to us, along with your returns form. For your security, we recommend using an insured courier, this way you are protected in the rare occasion something goes wrong.
Refunds will be issued minus the cost of shipping and it may take up to 2-10 business days from the date received for the refund to be reflected on your bank statement.
EORI Number
Customers established in the customs territory of the Union should request the assignment of the EORI number to the customs authorities of the EU country in which they are established. EORI number is free and easy to apply for online.
Exchanges & Replacement of Faulty Goods
Unfortunately, due to our rapidly fluctuating stock levels and pack sizes, we do not offer exchanges or replacement on faulty or non faulty goods. As all items come in packs we are unable to re send a replacement to our customers at this moment in time. Please return the item, and re order.
